1. Who can use Maaya
These terms are the agreement between you and Maaya, and by using the app you accept them. Maaya is for adults in Nepal who want to meet someone new. You must be 18 or older, sign in with a mobile number that is your own, and keep only one account. Tell the truth about yourself, above all your age, your name and your photos. If we removed your account for breaking these terms, you may not come back.
2. Your account and sign in
You sign in with your mobile number and a code we send by SMS, so there is no password to remember. Whoever holds your number can receive that code, so keep your SIM and your phone safe and never share a code with anyone. Maaya will never ask for your code in a chat or on a call. You are responsible for what happens in your account, so tell us at once through Report an issue in Settings if you think someone else has used it. If you change or give up your number, change it under Account in Settings first, or delete your account, because the next owner of the old number could sign in as you.
3. Your profile and content
Your photos, words and voice notes stay yours. By adding them you give Maaya permission to store them, resize them, and show them inside the app to the people who can see your profile or chat with you. That permission ends when you remove the content or delete your account. Use only photos of yourself that you have the right to use: no nudity or sexual content, and nobody else’s pictures passed off as you. We may remove anything that breaks these rules.
4. Community rules
Treat people here the way you would want to be treated. Do not harass, threaten, shame or stalk anyone, and do not post hate about a person’s caste, ethnicity, religion, gender, sexuality, disability or where they come from. Do not pretend to be someone else, involve anyone under 18, share another person’s private details or photos, or send sexual content nobody asked for. Do not ask people for money, run scams, sell or advertise anything, or use Maaya for any business or paid service. Do not copy, scrape or collect profiles, use bots or fake accounts, or try to break or get around the app’s security.
5. Staying safe
Maaya does not run background checks, and a verified badge does not prove who someone is or how they will behave. You decide who to talk to and who to meet, and you are responsible for your own safety. Keep the conversation in Maaya until you trust the person, meet for the first time in a public place, tell a friend where you are going, and never send money to someone you met here. The Safety Center has more advice and tools, and you can unmatch, block or report anyone at any time. If you are in danger, call Nepal Police on 100.
6. Reports and enforcement
When you report someone, our team reviews it and may look at the profile, photos and messages involved. If we find that someone broke these terms we may warn them, remove content, limit what they can do, or suspend or remove their account, and we may act without warning when safety is at stake. We may tell the police about serious harm where the law allows or requires it. Reports must be honest: sending false reports to get someone removed is itself against these terms. If you think we got a decision about you wrong, tell us through Report an issue in Settings and we will look again.
7. Events and tickets
Maaya lists events, some run by us and some by other organisers. Signing up uses your name and phone number, and your ticket is tied to that number, so it appears under My Tickets when you sign in with it. For now paid tickets are not sold in the app: you pay the organiser directly, and the ticket is issued once the payment is confirmed. Refunds, changes and cancellations follow the organiser’s own terms, and each event’s organiser is responsible for how it is run. You may be turned away at the door if your ticket’s code is not valid.
8. Plans and payments
Maaya is free to use today, and your plan is shown as Maaya Free. Nothing is sold inside the app, there is no subscription, and Maaya keeps no card or wallet details. If we add paid features later, they will be sold through the App Store or Google Play, we will show you the price and the terms before you pay, and their billing and refund rules will apply. You will never be charged for something you did not choose to buy.
9. Ending your account
You can stop using Maaya whenever you like. Delete Account, under Account in Settings, removes your account at once and for good, and Show me on Maaya pauses your profile if you only want a break. We may suspend or remove your account if you break these terms, put other people at risk, or if the law requires us to. When an account ends, the parts of these terms that still make sense carry on, such as the limits of our responsibility.
10. What we do not promise
We work hard to make Maaya safe and reliable, but we offer it as it is. We cannot promise that you will find a match, that everyone is who they say they are, or that the app will always work without faults or breaks. We do not check what people say about themselves, and we are not responsible for what other people say or do, in the app or when you meet. We may change, pause or remove features as Maaya grows.
11. Limits of our responsibility
As far as the law of Nepal allows, Maaya is not responsible for losses we could not reasonably have foreseen, for losses caused by other users or by events and services we do not run, or for losses that come from breaking these terms. Nothing here takes away rights that the law gives you and that cannot be signed away, or limits our responsibility where the law says it cannot be limited. If something has gone wrong, tell us and we will try to put it right.
12. Changes to these terms
We may update these terms as Maaya grows or the law changes. The date at the top shows the latest version, and we will tell you in the app before an important change takes effect. If you keep using Maaya after that, you accept the new terms. If you do not agree, you can delete your account at any time.
13. Governing law and contact
These terms are governed by the law of Nepal. They are an agreement made electronically, which that law recognises, including the Electronic Transactions Act, 2063 (2008). A dispute that we cannot settle together goes to the courts of Nepal, but please talk to us first, because most problems can be solved that way. To reach the team, open Settings, tap Report an issue and write to us under Report a problem. You can follow your report in My Reports.